Sylvanus Ikoh
IT Support / Cloud Engineer
Lagos, Nigeria
ikoh.sylvanus@gmail.com
+2349061689261
Skills
AWS
GCP
Microsoft Azure
Infrastructure as Code (IAC)
Containerization and Orchestration
Monitoring and Optimization
DevOps Practices
Cloud Storage Solutions
Serverless Computing
Database Management
Architectural Design
Backup and Disaster Recovery
Cost Management APIs and Integration Monitoring and Logging Automation and Scripting Version Control Soft Skills Continuous Learning Languages English Yoruba
Work Experience
IT Support Specialist / Shivtech Limited
Jan 2024 - Current
As an IT Support Specialist, I provide exceptional technical support and troubleshooting assistance to end-users, ensuring seamless operation of hardware and software systems. My responsibilities include diagnosing and resolving technical issues related to Shivtech's devices, and network equipments, while maintaining a high level of customer satisfaction. I performe system updates, and implement security protocols to safeguard sensitive information. Through effective communication and my problem-solving skills, I facilitate training for users on new systems and software, contributing to enhanced productivity and user experience across the organization and customers likewise.
NOC Support Official / Shivtech Limited
Jan 2021 - Dec 2023
As a NOC Support Official, I was responsible for monitoring and managing network operations to ensure optimal availability and performance of critical systems. I utilized advanced monitoring tools to identify and troubleshoot network incidents, promptly resolving issues to minimize downtime. Collaborating with cross-functional teams, I escalated complex problems and coordinated maintenance activities to enhance system reliability. My role involved documentation of incidents and resolutions, contributing to the development of knowledge bases for improved service delivery. With a strong focus on proactive communication, I maintained situational awareness and provided timely updates to stakeholders, ensuring a seamless and efficient network experience.
NOC Support Officer Intern / Shivtech Limited
Jan 2019 - Dec 2019
During my time as a NOC Support Intern, I assisted in monitoring and managing the performance of network operations under the guidance of experienced professionals. My responsibilities included using monitoring tools to detect and report network incidents, providing first-level support to troubleshoot and resolve issues, and maintaining documentation of incidents and resolutions. I gained hands-on experience in network monitoring protocols and procedures, contributing to the overall reliability of services. Collaborating with team members, I learned to communicate effectively with users and other stakeholders to ensure timely updates and support, while developing a strong foundation in network operations and technical skills.
Education
University Of Calabar
Sep 2015 - Aug 2021
Bachelor's Degree, Electronics and Computer technology.
Graduated with a Bachelor of Science in Electronics and Computer Technology, providing a solid foundation in both electronic systems and computing principles. This program equipped me with in-depth knowledge of circuit design, digital systems, programming languages, and computer architecture. Through hands-on projects and collaborative coursework, I developed practical skills in electronics design and implementation, as well as software development. My academic experience fostered problem-solving abilities and a strong analytical mindset, preparing me for challenges in the fields of electronics, software engineering, and technology innovation.
Alt School Africa
Nov 2024 - Dec 2025
Cloud Engineering Diploma.
Currently pursuing a Cloud Engineering Diploma from AltSchool, where I am developing a strong foundation in cloud architecture, deployment, and management. The program emphasizes hands-on learning and collaboration, with a focus on key cloud platforms such as AWS and Azure. Through my coursework, I am gaining practical skills in designing, implementing, and maintaining cloud-based solutions, while exploring best practices for security and scalability in cloud environments. This ongoing certification reflects my commitment to enhancing my expertise in cloud computing and staying at the forefront of industry advancements. While also bringing my strong background in networking.
Professional Certifications
Google Certified Professional Cloud Architect
Issued Jan, 2025
Received this prestigious certification, demonstrating my proficiency in designing, developing, and managing scalable, secure, and robust cloud architectures on Google Cloud Platform (GCP). With this expertise, I am adept at translating business objectives into technical models and implementing best practices for cloud architecture, thereby driving the success of cloud initiatives.
Google Certified Professional Cloud Security Engineer
Issued Sep, 2023
Achieved this certification, highlighting my capability to design and implement security measures that protect data and applications on Google Cloud Platform. This training equips me to leverage GCP’s security features, ensuring compliance with industry regulations while safeguarding organizational assets against potential threats and vulnerabilities.
FreeCodeCamp Responsive Web Design
Issued May, 2023
Successfully completed the FreeCodeCamp Responsive Web Design curriculum, which provided a solid foundation in HTML, CSS, and visual design principles. Developed proficiency in creating visually appealing, mobile-friendly websites through hands-on projects that emphasize responsive design techniques, accessibility, and user experience. Gained a thorough understanding of web design best practices, enabling the creation of adaptive layouts that function seamlessly across various devices and screen sizes.
Microsoft Certified: Security, compliance, and Identity Fundamentals
Issued Dec, 2022
Completed this certification to establish my foundational expertise in security, compliance, and identity management in cloud environments. By gaining insights into Microsoft security offerings and compliance solutions, I am equipped to help organizations safeguard their data and meet regulatory requirements while employing best practices in identity and access management.
AWS Certified Cloud Practioner
Issued Nov, 2022
Successfully validated my foundational understanding of Amazon Web Services (AWS) cloud services and solutions. This certification demonstrates my ability to articulate the value of the AWS cloud, navigate its core services, and comprehend basic security and compliance concepts, positioning me to contribute effectively to cloud strategy discussions and projects.
Microsoft Certified: Azure AI Engineer Associate
Issued Nov, 2022
Successfully achieved this certification, which underscores my competency in designing and implementing AI solutions that leverage Azure technologies such as Azure Cognitive Services and Azure Machine Learning. This expertise empowers me to create intelligent applications that enhance business processes, improve decision-making, and deliver valuable insights through machine learning and advanced analytics.
Microsoft Certified: Azure AI Fundamentals
Issued Jun, 2022
Earned this certification to demonstrate my understanding of artificial intelligence (AI) principles and concepts within the context of Microsoft Azure. This knowledge encompasses AI workloads and considerations, providing me with the ability to effectively discuss AI capabilities and recognize the potential use cases for AI solutions within business applications and processes.
Microsoft Certified: Azure Fundamentals
Issued Jun, 2022
Achieved this certification, signifying a solid grasp of Microsoft Azure's essential services, cloud concepts, and governance. This foundational knowledge allows me to understand various Azure pricing and support plans while effectively communicating the benefits and impacts of transitioning to cloud infrastructure within organizational settings.